Welcome to SUNPCB. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website and services. It also outlines your rights and how you can manage your information.
Please read this policy carefully. If you have any questions, contact us at support@sunpcb.com.
1. Who We Are
SUNPCB is operated by SUNLINK Electronics Inc., a company based in Canada that provides PCB manufacturing services to clients worldwide, including Europe and America.
2. Information We Collect
We collect personal information to provide, improve, and secure our PCB manufacturing services. The types of information we collect include:
- Contact Information: Name, email address, phone number, and shipping address for order fulfillment and communication.
- Account Information: Username and password for account creation and management.
- Payment Information: Bank or payment details (shared only with financial institutions) for processing transactions.
- Order Information: Details of products purchased, order history, and transaction records.
- Technical Data: IP address, browser type, and usage data (e.g., pages visited) for site optimization and security.
- Sensitive Information: In specific cases, such as customs clearance for international orders, we may collect ID numbers or other legally required data.
We do not collect biometric data (e.g., facial recognition or voiceprints) unless explicitly required by law, and only with your explicit consent.
How We Collect Information:
We collect information when you:
- Create an account or log in.
- Place an order or make a payment.
- Contact customer support.
- Use our website or applications.
- Opt into additional services (e.g., personalized offers).
3. How We Use Your Information
We use your information for the following purposes:
- Account Management: To create and maintain your account, verify your identity, and provide membership benefits.
- Order Fulfillment: To process and deliver orders, manage payments, and provide customer support.
- Communication: To send transactional notifications (e.g., order updates) and, with your consent, marketing emails.
- Service Improvement: To analyze usage patterns, optimize our website, and develop new features.
- Security: To detect and prevent fraud, phishing, or other malicious activities.
- Legal Compliance: To fulfill legal obligations, such as tax reporting or responding to law enforcement requests.
Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience, analyze site usage, and ensure security. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy (#).
4. How We Share Your Information
We share your information only in the following circumstances:
- Service Providers: With trusted partners (e.g., logistics or payment processors) to fulfill orders and services, under strict confidentiality agreements.
- Affiliates: With related companies to improve services or prevent fraud, limited to necessary data.
- Legal Obligations: When required by law, such as in response to a court order or government request.
- With Your Consent: For marketing or third-party services, only with your explicit permission.
We do not sell your personal information. All third parties are contractually obligated to protect your data and comply with applicable privacy laws.
5. How We Protect Your Information
We implement industry-standard security measures to protect your data, including:
- Encryption: SSL/HTTPS for secure data transmission.
- Access Controls: Restricted access to your information, limited to authorized personnel.
- Security Audits: Regular reviews to identify and address vulnerabilities.
- Incident Response: In the event of a data breach, we will notify you and take immediate action as required by law.
Your Role in Security:
Please use a strong password and keep your login details confidential. If you suspect any unauthorized activity, contact us immediately at support@sunpcb.com.
6. Confidentiality and Non-Disclosure Agreement (NDA)
At SUNPCB, we recognize the critical importance of safeguarding your confidential information. As a trusted leader in the PCB manufacturing industry, we are committed to maintaining the highest standards of confidentiality and security for all client data. To formalize this commitment, we offer a standard Non-Disclosure Agreement (NDA) to all our clients. This NDA ensures that any sensitive information you share with us—such as design files, manufacturing specifications, and proprietary processes—is strictly protected and used solely for the purpose of fulfilling your manufacturing needs. Our NDA is designed to safeguard your intellectual property and provide you with peace of mind, knowing that your data is in safe hands.
We employ state-of-the-art security measures, both physical and digital, to prevent unauthorized access, disclosure, or loss of your information. These measures include encryption, secure access controls, and regular security audits to ensure the integrity of your data. Your trust is our top priority, and we are dedicated to upholding the confidentiality and security of your information at every stage of our partnership.
7. Data Retention
We retain your information only as long as necessary:
- Account Data: Kept while your account is active and as required for legal or service purposes.
- Order History: Retained for warranty, tax, or dispute resolution needs.
- Logs: Web and action logs (e.g., IP addresses) are kept for up to 60 days, with identifiable data anonymized after 7 days.
When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your data.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request the removal of your data (subject to legal exceptions).
- Restriction/Objection: Limit or stop certain uses of your data.
- Portability: Receive your data in a standard, machine-readable format.
To exercise your rights, contact us at support@sunpcb.com or your exclusive sales. Please provide your account ID or order number for verification. We will respond within 30 days after verifying your identity.
9. Children’s Privacy
Our services are not intended for individuals under 16. If we discover that we have collected data from a child under 16, we will delete it immediately. If you believe we have inadvertently collected such data, please contact us at support@sunpcb.com.
10. International Data Transfers
If you are located outside of North America, your data may be transferred to North America and processed there. We ensure that such transfers comply with applicable data protection laws, including GDPR and CCPA.
11. Updates to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or a prominent notice on our website. Please review this page periodically for the latest information.
12. Contact Us
For any privacy-related questions or concerns, contact us at:
- Email: support@sunpcb.com
- Response Time: We will respond within 15 business days.
